2205, service please.

May 10, 2017 § Leave a comment

How are you? What can we do for you today?

I’ve been in the service/hospitality staff for a decade. Every time when we are on the floor these questions are asked again and repeated throughout the day. Being in this island made me realised that people don’t care much when a service staff approach guests with friendliness or courteously. They retort to their own hole of reading menus or being on their devices. 

Working in the US/UK is different. The basic human encounter is much simpler. Coming from an individualistic society, they seem to care more. They also seem to deeply cherish food and dining with their companions. 

It seems that everyone here has an agenda behind their back or can’t even digest an honest question we were taught in kindergarten. A society which loves food so much but fail to even manage not having devices on the table, a kitchen that trusts chefs or a friendly conversation with servers.

What have we become? What are we doing to ourselves? Years of learning to how to be service staff/trained pastry chef/operational manager washed away in a lawful society. 

I have a fair share of customers-becoming-friends. But that is also because I was in an environment that thrived on the idea of a community or being honest. It dwells back to the food we serve. How simple and honest the cooking somehow translate to how we serve our food. The more we try to load it with too many ingredients, the more we try to explain ourselves or complicate the whole experience, the more we deceive others. Giving people options are a great way to show your generosity but too much of it make them feel entitled.

Yes, that is what they deemed us as. Millennials who are too self-entitled to the vast amount of choices we have these days. Go ahead and pick up a menu that doesn’t give you options. A choice to change your pasta or bread or alternating it to this with that. If they didn’t have the option, would you ask for it?

“A little less ginger on the Ginger Chicken”, “More chocolate sauce on the Double Chocolate Caramel Cake”, “No egg in the Chinese Fried Rice”, etc. The crew will joke that we will serve eggless omelettes, non-alcoholic Alcohol beverages and hot ice-lattes. When these sort of orders come through the tickets, and we see you laugh at the server having a hard time keying them in but truly, the jokes are on you.

A meal is a meal and a meal itself. Why make it so difficult when life already is?

Last year at MADFEED (I know I have brought the event up so many times!), we spoke about millennial chefs: the difficulties of bridging us privilege kids, to be able to choose this profession, and our mentors, who find difficulties with staying afloat.

What is missing? Us not respecting you for your hardwork and whining about the daily grind. Us complaining that you are not open to our ideas because you are too old-fashioned. I belong to the modern group because I did have a choice and sold my soul to it. It was clear for me to learn as much as I can from my chefs or mentors, whether or not they came from the hospitality background. There is always something to master.

Patience. Sincerity. Perservance. Resilience. Knife techniques. Assembling kitchens. Dealing with business partners. Building trusting relationships.

The goal is to stay relevant. How does one stay sustainable with society? For the larger part, it really is difficult to catch up or change the system. One habitually practice ways only to realise they have to alter them again. Age catches up, habits don’t. They stay stagnant. Good learning attitudes and open hearts allow growth. A developed city has the most versatile talents because of the type of people they have not the amount. When old people stay hip and young folks grow old souls, there comes innovations. Have you not seen the movie the Intern? There is always something to learn no matter how many times you have done it.

Bauisou indigo dye techniques, Chef Alex Atala and Lyn Slater are great examples of sterling new world meets old world brands/people. If we are both open to listening to one another, and find mutual ground instead of building hierarchies, wouldn’t it be so much easier for both millennials and mentors to come together? The question now isn’t what we do but how do we do so. How do we create a work culture that allows both sides to come together? There is no need to look further than putting all ego aside and be transparent as you can to one another. That’s something we learn from kindergarten too ~ don’t lie, be honest.

“Rather than love, than fame, than fortune, give me truth. “, H.D. Thoreau

 The last two months here have been trying. I have been as authentic and trusting as I could, but somehow it has been pushed beyond limits. So you do what every loyal dog would, you stop caring. Truth is, the loyalty is limited when tested. 

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